1. General Policy Overview
Due to the digital and service-based nature of our offerings, fees paid for completed work, setup fees, media strategy design, and active agency retainers are generally non-refundable once work has commenced. However, we review refund requests on a case-by-case basis to ensure fair business practices.
2. Digital Marketing & Advertising Campaign Services
Ad Spend: Ad spend paid directly to third-party advertising platforms (e.g., Meta, Google, TikTok) is managed by the client or billed through ad networks and is strictly non-refundable by ZonexStudio LLC.
Agency Management Fees: Monthly retainer fees or setup fees for performance marketing services cover allocated labor, strategy implementation, and media management. Refunds are not issued for billing cycles that have already begun.
Campaign Cancellations: Clients may cancel ongoing monthly advertising management services by providing a 14-day written notice prior to the next billing date. Services will remain active until the end of the current paid billing period.
3. Web Development & Design Services
Initial Setup Deposits: Deposits required to initiate web development or brand design projects cover initial scoping, design architecture, and resource allocation. Deposits are non-refundable once design or development work has started.
Milestone Payments: Payments tied to specific project milestones are non-refundable once the corresponding milestone has been approved by the client and delivered.
Project Cancellations: If a client chooses to cancel a web development project prior to completion, the client will be billed for the hours/work completed up to the cancellation date, and remaining unearned balances (if any) will be refunded.
4. Eligibility for Refunds
A refund may be granted under the following limited conditions:
Duplicate Charges: If you were accidentally charged twice for the same invoice or service due to a technical error.
Non-Delivery of Service: If ZonexStudio LLC is unable to commence the agreed-upon project or service within the stipulated timeline due to internal reasons.
To request a refund under these conditions, you must submit a written request to contact@zonexstudio.com within 7 days of the transaction.
5. Chargebacks & Payment Disputes
We strongly encourage clients to reach out to our dedicated support team directly to resolve any invoice or service issues. Unilateral or fraudulent chargebacks filed through bank institutions without prior communication with ZonexStudio LLC will result in immediate termination of all active digital services, website hosting, and marketing assets.
6. How to Request a Cancellation or Refund
To formally request a service cancellation or inquire about a refund, please contact us via email with your account or invoice details:
Company Name: ZonexStudio LLC
Address: 1021 E Lincolnway 10583, Cheyenne, WY 82001, United States
Email: contact@zonexstudio.com
Phone: +1 3074492116
